Liz Donehue Liz Donehue

“I'm going to fight it, but I'll let it live.”

It's been a while since I've updated, mostly because life happened. I started my new job, acquired a new apartment, and basically quit comedy for the time being because those last two things haven't allowed me to travel or know my schedule anymore than two weeks in advance. Maybe I haven't updated because things have plateaued and there haven't been these urgent, bureaucratic developments to report on as the race to a two-year visa is over. I didn't win and I didn't lose the race, but holy fuck did it take a while.

I worked at Comcast in 2012 and 2013 in the company's last departmental resort to retain customers commonly referred to as "Loyalty," but anyone who has worked in the telecommunications industry will know it as "Retention." Between disconnecting or downgrading services, I was sometimes the last point of contact for customers who hadn't been using their OnDemand services like they imagined, or they only watched three of the 450 unnecessary channels for which they paid. Half hostage negotiator and half sales rep, I convinced people to step away from the ledge with three free months of HBO or Cinemax. I didn't feel like I was getting paid enough to be yelled at every day after my training wage dropped from $18.57 an hour to $12, so on my 90th day, I didn't come in. It took a week for them to call me. Since the turn over rate was so high in the "future of awesome," keeping track of employees was an afterthought.

I'm now in a similar situation in Brno. I'm training to be a manager in a call center alongside two others in Bratislava and Kosice, Slovakia. The technical support world is drastically different than that the sad sap, desperate world of retention. With technical support, people actually want their issues solved. With retention, people want to eliminate those issues completely. I went from bargaining to sleuth-like maintenance for customers who mostly live south of the Mason-Dixon line. Their accents are difficult for Czech people to decipher, and the Czech accent is quickly grouped into the generic Slav language pool by those who think communism is still a danger to society. Some of my Czech coworkers even had to change their Moravian sounding names to something more American, like from Djanna to Jane in order to woo the customer into thinking we're all on the same team.

For the last four weeks, I've been in training during the day and I'm now working second shift to align with US business hours. The six to nine hour time difference means no more early mornings as I'm doing my best to help the guy who mowed his lawn ("cutting his grass" as I explained to my Czech colleagues) and subsequently ran over his telephone line, or the woman who is convinced her modem would regain life by unplugging the power cord and leaving it unplugged. As much as I make fun of the southern accent and accompanying etiquette, it's nice to speak with Americans. I'm able to use the entire catalog of my vocabulary and not just the universal basics. One guy even told me he was glad I wasn't from India. I politely explained that our company is multi-national and we employ people with many different ethnicities and backgrounds. He told me, "I like the way you put that." I work with people from Egypt, Israel, Mozambique, Mexico, Ireland, Bosnia and Herzegovina, South Africa, Ghana, Turkey, Greece, and Zambia. Sometimes I feel guilty having the easy calls with even easier communication, but I hope my vernacular can rub off professionally.

Between eating an apple with some crackers for lunch and taking phone calls from properties which used to be plantations, I started looking for another apartment in Brno. I love the place where I am but it's very big for a small town (no one here knows where Seattle is) girl with her cat. I'm basically in a two-story townhouse. The size would be appropriate for a couple or someone whose best friend is always passed out drunk on their couch, but I don't fall into either of those categories. My kingsize bed is just a giant shelf where some of my stuff now stays because it's mathematically impossible for me to reach. I don't have any of my own furniture except for a nightstand. The flat came furnished with a glass chrome coffee table and boxy cream leather couches. It's like the Czech version of Weekend at Bernie's except there's less blow.

The new place I found is three blocks away from me in Kralovo Pole. It's on the fifth floor (technically sixth floor according to Europeans) with no elevator so my legs are about to get...and I think I'm using this right, "swole"? I'm on the very top of a yellow building with a red roof. The tram is about fifty yards away and I have a vecerka mini-mart across the street. It's sunny with windows in my slanted ceilings and it comes with a washing machine, a nook for a full-size bed, and an outdated wardrobe I'm going to call "Spare-Oom." I like it because it's small, not super small in the sense that I would need to disguise its size with the word "cozy." It will be unique to me with my own items and furniture not unique to a Czech cocaine dealer. The transitional housing I've been in was great as a jumping off point, but I need something that's mine. I'm justifying the continuation of my selfishness because I'm the only human I'm invested in taking care of right now. That's why I'm here in the first place. Also my new apartment is almost half of what I'm paying now so I'm feeling pretty good about it. A common thing for foreigners to experience here is being ripped off by landlords as soon as they discover their potential tenants aren't Czech. I was turned away from multiple apartment listings once they found out I wasn't Czech and that I was clearly writing my emails using Google Translate. But eventually I found a place where I can thrive alone and I move in September 1.

Last month I was lucky to have some traveling sober friends in town. We went to the oldest restaurant in Brno for a traditional Czech meal, caught up on program-related aspirations and developments, and discussed current and past travels through Europe. It was fun poorly translating in restaurants and shops, digging through Czech thrift stores for outdated fashion and even further outdated fashion, and not having to worry about the overindulgence of alcohol. My friend brought up that I should get a Czech Big Book (Modry Kniha, or "Blue Book" in CZ) so I could learn the language better since the AA verbiage is the same in every language. The next week I went to the one Czech AA meeting in Brno. I brokenly told the group of five I had moved here from the US and I used to work as a teacher but now I'm working in Bohunice. I told them I haven't had a drink in over three years and where I live, about kitty and my family back home. My Czech is still very "white" as in it's broke and is probably doing more harm than good, but I was able to use the language effectively to find the small sober community here. Due to working second shift temporarily, I haven't been able to attend and I found out there are no English-speaking meetings in Brno, so while I feel isolated, having two sober friends come visit further made me acknowledge I made the right choice. I couldn't do what I'm doing today if I had kept drinking. To be blunt, I'd probably be dead.

In regards to my non-hypothetical health, I'm doing much better than I was back in April. My diabetologist doesn't give me any shit and he trusts me to take care of myself and manage my dosages. He was able to order me the appropriate amount of test strips I need per month and SURPRISE I didn't have to cry on the phone to my insurance, endocrinologist's office, or the pharmacy. Trying to get my health straight in the US was like playing medical Three Card Monte every few months while the institutions play this circular blame game of finding the designated person to help me. Pharmacy says I need to talk to my doctor, doctor says I need to talk to my insurance company, insurance company says I need to talk to my pharmacist. If I need any prescriptions in CZ, I email my diabetologist, I pick up the slip, take it to the pharmacy, and they give it to me on the spot, no questions asked. Insulin only has a 30 day shelf life if it hits room temperature so moving a large supply by public transport can be tricky. Every time I pick up insulin, I also buy frozen veggies and berries to keep it cool on the sometimes 40 minute ride home. That's honestly the worst part about all of this. I'm sure there are easier ways to do it but I like making things hard on myself.

My dad told me about a story that was on NBC Nightly News last week about "black market insulin," something I was partaking in before I left last fall. Because the cost of insulin has risen over 1000% since 2006, the diabetic community has taken to Facebook and Reddit in order to seek advice and supplies that aren't prescribed by a doctor, which fortunately isn't illegal. One of the stupid things about diabetes is that we have to get refills for something we're going to have for life. Countries with universal healthcare sometimes give diabetic patients a pharmacy card that they simply show to the pharmacist to get the drugs and supplies they need to stay alive.

Alas in the United States, diabetic patients are turning to GoFundMe as their health insurance provider because the pharmaceutical industry knows we have to pay for insulin and going without is not an option. A guy in Minnesota aged out of his mom's health insurance plan at the age of 27 and struggled to pay for his insulin. He didn't meet his fundraising goal and he died. Other stories include diabetics rationing their insulin and up to 25% of people with the disease admit to cutting back because of the rising costs. Doing so can lead to blindness, kidney issues, severe nerve damage, liver failure, and DKA, the point where your body can no longer handle the excess glucose in your system and starts shutting itself down. Some people say I overreacted. Between a bad break up, losing my job, and having the repeal of Obamacare pass in the House, I couldn't stay in the US anymore. That entire day scared the shit out of me. No one believed it would happen. And it did. That wasn't a risk I was willing to take. 

Fuck this guy.

Last week I went to buy some frozen food before picking up my insulin and I paid $6 for a $2,300 supply. I had wanted to live abroad for years and now was the opportunity, not for my life but also literally for my life.

It took ten months to the day, but I finally have my job, my kitty, and my apartment. I'm excited to have my own blank canvas and not have to share any of my square meters with a roommate. I'm going to build ledges in the skylights so kitty can have a place to perch and modify a bureau that's unique to me and no one else. It took forfuckingever but it's finally coming together. It's been exhausting trying to relax. I can't wait to get back to the point where I can stop caring. You know, in a healthy way.

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